We accept all bulky, non-hazardous waste, including:

• General Waste/Rubbish Removal: Everyday household waste, packaging, and non-hazardous items from clear-outs.
• Furniture & Appliances Disposal: Large items such as sofas, mattresses, white goods, and other household appliances.
• House & Office Clearance: Complete clearance of homes or offices, including desks, cabinets, carpets, and shop fittings.
• Building/Green Waste Disposal: Leftover construction materials, garden waste, and landscaping debris.
• Shed Clearance & Removal: Safe demolition and removal of sheds, fences, and other small structures.
• Fly-Tipping Clearance & Clean-up: Removal and cleanup of illegally dumped waste on your property.

In essence, we can handle almost anything you need to dispose of responsibly. If you’re unsure about specific items, feel free to contact us for clarification.

We cannot remove the following items:

• Asbestos or items containing asbestos
• Hazardous chemicals
• Needles and sharps

Please feel free to speak with us—we may be able to provide advice on alternative services for these materials.

Yes! After we collect your waste, Citytasker will provide you with a Waste Transfer Note (WTN) within 24 hours. This official document confirms that your waste has been disposed of responsibly and in compliance with environmental regulations. The WTN serves as proof of proper disposal, offering you peace of mind that your waste has been managed according to legal standards.

After we collect your junk, we ensure its responsible disposal in full compliance with environmental regulations. Within 24 hours, you will receive a Waste Transfer Note as confirmation that your waste has been properly managed and disposed of through certified channels. This process guarantees the safe handling of your waste and provides you with assurance that you are contributing to a cleaner, more sustainable environment.

Citytasker is a trusted provider of waste management and gardening services across the UK, proudly serving over 4,000 satisfied customers. We operate under an official licence issued by the Environment Agency, ensuring that all waste is managed responsibly and in compliance with UK regulations. Our credentials are fully verifiable:

• Environment Agency Registration Number: CBDU471547
• Business Name: CITYTASKER LIMITED

To confirm our legitimacy, you can search for our licence on the Environment Agency's public register. After we collect your items, you will also receive a waste transfer note within 24 hours, verifying the environmentally safe disposal of your waste and providing peace of mind.

The cost of your rubbish removal depends on the volume and weight of the items, as well as the specific types of waste you need collected. Our pricing is calculated based on cubic yards and weight, ensuring transparency and fair rates. Each removal assignment is carefully documented, detailing the volume, weight, and time allocated to complete the service. For an exact quote tailored to your needs, contact our team or visit our website to select the load size that best matches your requirements.

You can easily obtain a waste removal quote through several convenient options:

• Visit our website and select the load size that best matches your waste amount.
• Reach out to us via WhatsApp, email.
• For immediate assistance, call us directly at 020 3576 1972.

If needed, we can also arrange an on-site assessment at a convenient time to evaluate your waste removal needs. Whichever method you choose, our team is committed to providing a comprehensive, tailored quote promptly.

Get Quote

Obtaining a quote for our comprehensive garden services is simple and convenient. You can choose from several options:

• Use the quote form on our website specifically for garden services. Fill out the form to request the services you need and receive an initial estimate.
• Contact us via WhatsApp, email for direct communication.
• For immediate assistance, call us at 020 3576 1972 for a prompt quote.

If an on-site visit is necessary, we’ll arrange a convenient time to assess your specific needs.

Get Quote

Paying for our services is convenient and flexible, designed to fit our customer-friendly approach. After selecting your services on our website, you can complete your payment with ease using a variety of options:

• Major cards
• Apple Pay
• Google Pay

These options ensure a hassle-free and secure transaction process.

When you book a service through WhatsApp, email, or phone, completing payment is easy and secure. Once we finish the task, you can choose from several convenient payment options:

• Receive a secure payment link to complete the transaction online at your convenience.
• Opt for payment via a POS machine on-site, where our team can process your card securely.
• If preferred, you may provide card details over the phone for a quick and secure payment process.

We aim to make the payment process as hassle-free and convenient as possible, so you can choose the option that best suits you.

If additional tasks are needed beyond the agreed scope of work, payment is simple and flexible. Once the extra work is completed, you can choose from several convenient payment methods:

• Receive a secure payment link to complete the transaction online.
• Pay on-site through our POS machine for a quick, in-person transaction.
• Or, if preferred, provide card details over the phone for a secure and efficient payment process.

We prioritize your convenience and strive to make every transaction seamless and trouble-free for any additional services.

Once you inquire about a service, we will first send a quotation email detailing the estimated costs. Upon agreement, you’ll receive an invoice for the confirmed booking. Our team will then carry out the service as scheduled. After completion, you’ll get a completion email to confirm the task is finished. Finally, within 24 hours, you’ll receive a Waste Transfer Note to certify the responsible disposal of your waste, in compliance with regulatory standards.

No, you do not need to be at home for your collection. We make the process simple and hassle-free—just leave your items outside, and the Citytasker team will handle the rest. For added convenience, you can include specific instructions with your booking, such as "open the gate at the side, and the waste is at the side of the house." If leaving items on the road, it’s a good idea to inform your neighbours so they’re aware the waste will be removed. You can also add a note with Citytasker’s name and your reference number on the waste to avoid any council fines. It’s as easy as that—your waste will be gone in no time!

To ensure a swift and efficient removal, we kindly request the following preparations:

• Bag all waste whenever possible for easier handling.
• For bulky items, please make sure access areas are cleared to allow our team to navigate and remove items without causing damage.

These simple steps help us provide you with a smooth and clean removal experience.

We understand that plans may change, and we aim to offer flexibility to our clients. If you need to cancel a scheduled job, you can do so up to 24 hours in advance free of charge. However, cancellations made within 24 hours on the same day will incur a £42 cancellation fee(including VAT). This fee, listed as a separate charge under ‘call out fee’ on our website, covers the reserved date and time slot, which prevents other clients from booking that time. Additionally, our team may already be en route or assigned to your job, with optimized routes to minimize carbon emissions. To reschedule, you can easily manage it through your account or by contacting our customer service team. We appreciate your understanding, as this policy helps us maintain efficient and eco-friendly services.

The £42 call-out fee (including VAT) covers the costs of reserving a specific date and time slot for your service. This fee is applied because scheduling a job allocates our resources, such as team availability and transportation, preventing other clients from booking that time. The call-out fee helps us manage our schedule effectively, ensuring we provide efficient and reliable service to all clients.

Our standard work hours are from 8:00 AM to 6:00 PM, during which our team is fully available to assist you. For tasks such as waste processing and logistics, our services may extend until 8:00 PM to ensure all operations are completed efficiently and on time.

Absolutely! Whenever possible, we make every effort to reuse your items. We actively collaborate with a reuse partner and work with local charities to donate suitable items, helping to reduce waste and support our community. This approach allows us to promote sustainability while giving back to those in need. We are continuously expanding this aspect of our services to make a positive impact.

Yes! If you let us know what you need when booking the job, we are happy to supply flowers, soil, and compost to support your gardening projects.

Yes! We offer regular garden maintenance and waste removal services to keep your property in top shape. Please contact our team to discuss a schedule that suits your needs.

Fly-tipping is the illegal dumping of waste on unauthorized land, such as roadsides, fields, or vacant lots, and is considered a criminal offense. If you encounter an instance of fly-tipping and need assistance, Citytasker is here to help. We provide documentation to support your complaint, including:

• On-site Report: A detailed assessment of the site and incident.
• Invoice: For a clear record of our service charges.
• Waste Transfer Note (WTN): Issued within 24 hours of collection to verify the legal and proper disposal of the waste.

These documents can strengthen your case if you need to report the incident to authorities.

You can check real-time availability during checkout. If you don’t see a suitable slot or need an emergency collection, select your preferred day and time, then choose the ASAP option. Our team will make every effort to collect on the same day or the next day. Once the collection is scheduled, we’ll call you to confirm the details.

Not at all! It’s perfectly fine to collect waste when you have pets or children at home. We kindly ask that, for their safety, they are kept out of the way, especially when we’re removing bulky, heavy items or dismantling objects.