1. Basis of Sale

These Terms and Conditions constitute the entire agreement between Citytasker and you (the Customer) for the provision of our services, including Waste Management (including disposal) and Gardening Service. This agreement supersedes all other terms and conditions. 

2. Provision of Services

Citytasker is committed to providing high-quality services in the areas of Waste Management and Gardening Service. These services are offered separately or in combination, as agreed upon with the Customer.  

Citytasker will prioritise safety during the provision of services and expects the Customer to cooperate for a secure working environment. It is imperative for the Customer to provide accurate and timely information to ensure efficient service delivery. 

Customers must provide our team with the necessary access and information relevant to the services requested. Failure to give right information will result in additional charges or a delay in service provision. 

Citytasker assumes that the Customer has the authority to engage our services for waste clearance and gardening. The Customer shall indemnify Citytasker against any cost or expense incurred due to a lack of authority. 

3. Price and Payment

All prices are exclusive of applicable taxes, which will be added at the current rate. 

Payments are to be made on-site immediately after the task has been completed.   

For commercial customers, invoices must be paid within 8 days of receipt. Failure to do so may result in legal action to recover the outstanding amount, including any associated legal costs. 

A refundable call-out fee of £42 is required for each booking slot. This fee is non-refundable if the booking is cancelled within 24 hours prior to the scheduled time. No additional call-out fee will be charged for re-bookings. 

If we are unable to complete the clearance due to your act or omission (e.g., no access to waste, cancellation despite the collection size being as booked, waste already removed), the initial call-out fee of £42 will be considered a “Wasted Journey Fee” to cover administrative expenses, fuel, and labor. 

If an item requires dismantling to fit through doorways, we will assess its feasibility before proceeding. An extra charge may apply for the additional time. If dismantling is unsuccessful, we are not obligated to reassemble the item but will explore all possible removal methods before leaving it behind. 

Our basic rates include a time allowance for the task based on the collection size, referred to as Labour Cost. If the task exceeds this allowance, additional labour charges may apply. An on-site assessment will be made, and you will be informed before work begins. 

Booking a service constitutes acceptance of our business Terms and Conditions. Cancellation of the booking does not invalidate the Terms and Conditions. 

The call-out fee will be refunded to the customer if the cancellation is made more than 24 hours before the scheduled time. 

Failure to make payment by the due date will incur a late payment fee. The customer will also be liable for any additional costs incurred in recovering the debt. 

4. Limitation of Liability  

Citytasker’s liability is subject to applicable laws and regulations. Citytasker accepts liability for damages caused by their negligence as required by law. We do not accept liability for indirect or consequential losses except where required by law. 

5. Events Outside Our Control  

Citytasker is not liable for any failure to perform its obligations under these Terms and Conditions due to events outside our reasonable control (Force Majeure Event). Examples of events outside our reasonable control include, but are not limited to, natural disasters, government actions, ,labor strikes, lockouts, or other industrial actions, supply chain disruptions or transportation delays and unforeseen emergencies. 

6. Termination  

Either party may terminate the arrangement at any time, but termination will not affect any outstanding rights or duties. 

7. Assignment  

The Customer may not transfer their rights or obligations under these Terms and Conditions without Citytasker’s prior written consent. Citytasker may transfer its rights and obligations under these Terms and Conditions to another organisation without affecting the Customer’s rights. 

8. Notices  

All notices may be sent via email or registered mail to the addresses specified in the agreement. Notice will be deemed received in accordance with the method of communication specified in the original agreement. 

9. Data Protection  

Citytasker will handle personal information in compliance with the General Data Protection Regulation (GDPR) and our Privacy Policy. Your personal information will be used exclusively for the purposes for which it was collected, such as providing our services, communicating with you, and improving our offerings. 

10. General  

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force. Any amendments to these Terms and Conditions must be agreed upon in writing by both parties. Citytasker’s failure to enforce any provision or right under these Terms and Conditions does not constitute a waiver of such provision or right. 

11. Jurisdiction

These Terms and Conditions are governed by English law, and both parties agree to the exclusive jurisdiction of the English courts.